Here's everything you need to know about how we ship your order. If you have a question that isn't answered here, visit our Help Center or get in touch.
Where do you ship from?
Hobbyist Haven is based in Europe and ships worldwide. We ship each product from the location that lets us deliver it to you as quickly as possible, which can be Europe, the USA or Asia depending on the product.
How long will my order take to arrive?
These are our average delivery times, counted in business days from the moment your order ships:
- United States and Europe: 7–15 business days on average
- Rest of the world: 10–20 business days on average
These are averages, not guaranteed delivery dates. Actual times can vary depending on the product, your location, carrier workload and customs clearance, especially during peak seasons and holidays.
How much does shipping cost?
Shipping is free on orders over 120 USD (or the equivalent in your local currency).
For smaller orders, the shipping cost depends on your order and your destination. You'll always see the exact shipping cost at checkout, before you pay.
Will I get a tracking number?
Yes. As soon as your order ships, we'll email you the tracking number. You can follow your package at any time on our order tracking page.
Tracking can take a day or two to show the first update after you receive the email. That's normal.
Why did my order arrive in more than one package?
When you order several products, they may ship separately so each one reaches you as quickly as possible. Each package has its own tracking number, and you may receive them on different days.
Will I have to pay customs or import duties?
Import duties and taxes are prepaid for your order, so in most cases you won't have to pay anything on delivery. The checkout always shows your final total, including any applicable taxes, before you pay.
Can I change my shipping address?
If your order hasn't been processed yet, we can usually update the address. Please contact us as soon as possible with your order number and the full new address.
My tracking says delivered, but I don't have my package
First, check around your property, your mailbox and with neighbours, as carriers sometimes leave packages in a safe place. If you still can't find it, contact us with your order number and we'll help you sort it out.